Transportation

Call “1-888-878-RIDE(7433) to speak with our customer service representative. They will check your eligibility, verify your appointment time and location, verify your home address, and check availability of drivers. You will receive a confirmation of your pick up time once the trip is scheduled.

Simply call 1-888-878-RIDE(7433) and provide our customer service representative with your date of birth and social security number or AHCCCS ID number.

You can visit any Department of Economic Security (DES) office or visit any Indian Health Service (I.H.S.) facility and see the benefit coordinator office or apply online at azahcccs.gov.

If you are a workers compensation or purchase order client we will need a referral from your case manager for transportation services. Referrals can be faxed to 1-505-726-0159.

Native Resource Development would like to complete all trips but on occasion some trips may not be possible. Many factors may contribute to the reason a trip is not possible. The diagnosis may not be covered by AHCCCS, the facility may not be the closest facility, eligibility may have expired or the driver’s schedule may be full. We will do our best to explain why a trip was denied. To ensure your trip is approved, call to schedule your trip as far in advance as possible, gather supporting documentation from your health care provider and maintain your eligibility.

Arizona AHCCCS has restrictions on what diagnoses are approved for transportation services. Our customer service representative must verify the diagnosis prior to the trip to ensure your trip is approved. A list of covered diagnosis can be found at the State of Arizona AHCCCS website at https://azahcccs.gov/.

We are only able to transport for the purpose of dental appointments for children under the age of 18 years old.

Currently, AHCCCS does not cover this service as it falls under dental for adults.

Yes, we would need a specific diagnosis though, as transport for cataract checks and diabetic eye exams are covered, but routine eye exams are not covered with the exception of appointments for children under the age of 18 years old.

As of October 2011 AHCCCS eliminated that diagnosis, so it is no longer a covered service. We do, however, transport for foot surgeries that are not under podiatry.

Native Resource Development strives to provide the best service possible. If you experience issues with your transportation service you can request to speak to the on-site supervisor or the transportation manager.

We will do our very best to accommodate your request for drivers, however, depending on the overall scheduling needs, driver requests may not always be possible.

The number of drivers that we hire is based on the number of clients requiring transport from a given community. You are more than welcome to fill out an application to be placed on file for 6 months. If need arises in your community your application will be added to the interview pool for review. We are always looking for safe and courteous drivers, age 26 and over with a clean driving record.

A copy of your driver’s license, social security card and MVD certified 3 year driving record must be included with your application. Mail, fax or drop off all documents at our Gallup office. Your application will not be processed without all the required items.

Call MY RIDES (844) 697-4337. Eligibility and transportation arrangements will be made by MY RIDES for scheduled pick up time with Native Resource Development. We are currently transporting for Centennial Care, Western Sky, and Presbyterian.

Yes, please send an email with your name and phone number to triprequest@nrdci.com. A customer service representative will call you back within 24 hours (or by next business day) to schedule the ride.